In the field: hosted telephony copo
Our client, a growing SME, needed the benefits of handling calls from clients using modern telephony. They sought to pass these calls on to members of flexible teams who might be working off site, often in remote locations.
Hosting the telephone system in the cloud takes away investment needed to maintain the business benefits of modern telephony.
Hosted telephony was implemented within this organisation. As a result, flexible call processing for remote and office workers could be achieved, eliminating inter-locational call charges in the process.
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